Refund policy

Ira Adorn – Return & Refund Policy

We want you to love your Ira Adorn pieces. Each order is carefully checked and packed before dispatch.

Returns & Exchanges

We accept returns or exchanges only in the following cases:

The product received is damaged or defective.

You received the wrong product.

The product received is materially different from what was described or displayed on our website.

For hygiene and product-safety reasons, we do not accept returns for change of mind, incorrect selection, or normal signs of handling/wear.

Report an Issue

Please contact us within 48 hours of delivery with:

Your order number

Clear photographs/video of the product and packaging

A brief description of the issue

Products must be unused, unworn and returned with their original packaging, tags and accessories where applicable.

Cancellation

Orders can be cancelled before they are dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Refunds

Once the returned product is received and inspected, we will confirm whether the return is approved. Approved refunds will be processed to the original payment method.

If the issue is due to a defective, damaged or incorrect product, Ira Adorn will provide an appropriate resolution, which may include a replacement, exchange or refund.

Important

Please do not send any product back without contacting us first. Unauthorised returns may not be processed.

For return or refund assistance, please contact us through the contact details provided on our website.